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Firefox does not open, profile manager does not open, not listed in task manager

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Tim

heyitsme78
heyitsme78
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firefox worked fine about two days back. Our norton expired so I downloaded Kaspersky Anti-Virus 12.0.0.374. I don't know if that has any connection to firefox not working.

I click on the icon, nothing happens. The task is not mentioned in the task manager.

I try to run it in safe mode, nothing happens. I try to open the profile manager, nothing happens! What can I do to fix this?

firefox worked fine about two days back. Our norton expired so I downloaded Kaspersky Anti-Virus 12.0.0.374. I don't know if that has any connection to firefox not working. I click on the icon, nothing happens. The task is not mentioned in the task manager. I try to run it in safe mode, nothing happens. I try to open the profile manager, nothing happens! What can I do to fix this?

Chosen solution

Can you run Firefox if you temporarily disable Kapersky?

You might want to download and re-install Firefox if the above doesn't work

Read this answer in context 👍 0

All Replies (3)

Tim
Tim
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Chosen Solution

Can you run Firefox if you temporarily disable Kapersky?

You might want to download and re-install Firefox if the above doesn't work

heyitsme78
heyitsme78 Question owner
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Thank you fmdeveloper! I did some more research after I posted the question and it turns out Kaspersky was not the issue. I had done a system restore two days back and it says online that after a system restore, you have to uninstall and reinstall firefox. So I uninstalled it (kept my settings and data) and reinstalled it and voila, it works!

I did switch from Kaspersky to Avira too for Anti-vifus, don't know if that's a sane decision or not, but it's good to know that Kaspersky was not the culprit!

Tim
Tim
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Glad to hear - thanks for reporting back