This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

recently firefox has been causing my virtual memory to climb to above 120,000,000k and then crash. any suggestions as to why?

  • 1 reply
  • 5 have this problem
  • 10 views
  • Last reply by JZTN23

more options

when i click on a link firefox will freeze up as the virtual memory climbs after which it will crash. it will do this when i have as few as 2 tabs open

when i click on a link firefox will freeze up as the virtual memory climbs after which it will crash. it will do this when i have as few as 2 tabs open

All Replies (1)

more options

Sam, I'm seeing the same thing. I've booted FF into safe mode, disabled all extensions and plug-ins, updated Windows and uninstalled and reinstalled FF multiple times, the last time removing all user data. However I still seeing FF peak at 99% CPU usage in both normal and safe mode and the memory usage continues to climb until FF just shuts down. It will be okay with one tab shortly after opening a second, it starts this behavior. I've checked to see if it submits a crash report but it does not. I feel like I've tried everything I find in the troubleshooting KB articles - I'll share if I find a solution but I'm spinning wheels at this point and considering trying to downgrade...or switch browsers.