This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am trying to download Adobe Flash player and it is asking me to close Mozilla Firefox, how do I do this?

  • 1 reply
  • 24 have this problem
  • 1 view
  • Last reply by cor-el

shayna2011
shayna2011
more options

I am trying to download Adobe Flash Player and it is asking me to close Mozilla Firefox before it will download. How do I do this?

I am trying to download Adobe Flash Player and it is asking me to close Mozilla Firefox before it will download. How do I do this?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Save the Flash installer to the desktop and close Firefox via File > Exit or Firefox > Exit.

Then run the Flash installer with a double lick on that desktop icon.
You may need to use "Run as Administrator" via the right-click context menu of that file.