This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cant import data from another browser, because its in grayscale. How to import it?

  • 1 reply
  • 8 have this problem
  • 1 view
  • Last reply by cor-el

more options

I did a new first time Firefox install. It auto imported my favorites/bookmarks from IE9, but none of my cookies or cookie settings. I went to History, Import data from another browser, but that option is in grayscale, not black, so wont let me do it. So how do I import my cookies and my block/accept cookie settings?

I did a new first time Firefox install. It auto imported my favorites/bookmarks from IE9, but none of my cookies or cookie settings. I went to History, Import data from another browser, but that option is in grayscale, not black, so wont let me do it. So how do I import my cookies and my block/accept cookie settings?

All Replies (1)

more options

Make sure that you do not run Firefox in permanent Private Browsing mode.

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"