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You see this message either because your Flash Player is outdated or because you disabled JavaScript in your browser.

  • 3 replies
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

jmoors
jmoors
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When going to several sites that play videos I get the following error on the page instead of the video. You see this message either because your Flash Player is outdated or because you disabled JavaScript in your browser.

When going to several sites that play videos I get the following error on the page instead of the video. You see this message either because your Flash Player is outdated or because you disabled JavaScript in your browser.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

jmoors
jmoors Question owner
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It works while in safe mode but not in normal mode. I tried resetting and disabling but still doesn't work except in safe mode. Better than nothing. Thanks,

John

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")