Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Google Web Search won't display results/search

maknuckles
maknuckles
more options

Hoping someone can assist..

Last few days whenever I attempt to use Google search - first using Firefox 6.0.2 and now 7.0.1 - the screen changes to the page that usually displays the search results but no results are shown. The URL even looks like it's done a search (example link included at the end of this). It doesn't matter what I try to search - for the example I tried to Google "Google" - nothing works. I only have this problem with Firefox; both Chrome and IE8 search and display the results without a problem. Anyone else might just switch to one of them but I enjoy using Firefox and don't wish to switch.

I've attempted numerous times to remedy the problem by clearing my history, cookies and cache, as well as removing Firefox and reinstalling with an older version (5.0) but when that failed to yield any search results I once again upgraded to 7.0.1. Nothing I've tried has worked, so I'm hoping someone may have an idea that will solve my problem.

Thanks anyone that can help. Mak.

URL displayed upon search attempt: http://www.google.com.au/webhp?hl=en&tab=ww#sclient=psy-ab&hl=en&site=webhp&source=hp&q=google&pbx=1&oq=google&aq=f&aqi=&aql=&gs_sm=e&gs_upl=1060l1622l0l1828l6l0l0l0l0l0l0l0ll0l0&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=9f75178bb8882800&biw=1366&bih=638

Hoping someone can assist.. Last few days whenever I attempt to use Google search - first using Firefox 6.0.2 and now 7.0.1 - the screen changes to the page that usually displays the search results but no results are shown. The URL even looks like it's done a search (example link included at the end of this). It doesn't matter what I try to search - for the example I tried to Google "Google" - nothing works. I only have this problem with Firefox; both Chrome and IE8 search and display the results without a problem. Anyone else might just switch to one of them but I enjoy using Firefox and don't wish to switch. I've attempted numerous times to remedy the problem by clearing my history, cookies and cache, as well as removing Firefox and reinstalling with an older version (5.0) but when that failed to yield any search results I once again upgraded to 7.0.1. Nothing I've tried has worked, so I'm hoping someone may have an idea that will solve my problem. Thanks anyone that can help. Mak. URL displayed upon search attempt: http://www.google.com.au/webhp?hl=en&tab=ww#sclient=psy-ab&hl=en&site=webhp&source=hp&q=google&pbx=1&oq=google&aq=f&aqi=&aql=&gs_sm=e&gs_upl=1060l1622l0l1828l6l0l0l0l0l0l0l0ll0l0&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=9f75178bb8882800&biw=1366&bih=638

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

possible malware infection Install, update, and run these programs in this order. They are listed in order of efficacy. (Not all programs detect the same Malware, so you may need to run them all to solve your problem.) These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC. 

   * Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: