This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not update on Windows XP desktop, have tried download multiple times

  • 2 replies
  • 11 have this problem
  • 18 views
  • Last reply by macsavin

more options

I have tried multiple times to download the new Firefox. It downloads successfully and when the Firefox window appears, it says I need to download the latest version.? I clicked on the Help, About Firefox and it states that I have the latest version 7.0.1 I need to have the latest version to utilize some websites for my iphone

I have tried multiple times to download the new Firefox. It downloads successfully and when the Firefox window appears, it says I need to download the latest version.? I clicked on the Help, About Firefox and it states that I have the latest version 7.0.1 I need to have the latest version to utilize some websites for my iphone

All Replies (2)

more options

Your UserAgent string in Firefox is probably messed up by another program that you installed. http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

more options

The download completes, but then nothing happens. I tried restarting, but that doesn't change anything. How do I make it (7.0) install itself