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How do I erase all of my sync attempts and start over. Sync keeps telling me that my email address is still in use.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Ibai

johncaron.ca
johncaron.ca
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I made a mess of my initial sync attempts and used the wrong computer as my main computer. I want to erase everything and start over with the correct computer as my main computer. Sync tells me that my email address is already in use.

I made a mess of my initial sync attempts and used the wrong computer as my main computer. I want to erase everything and start over with the correct computer as my main computer. Sync tells me that my email address is already in use.

All Replies (1)

Ibai
Ibai
  • Administrator
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Hi John,

Assuming that you know the password, follow the instructions in this article: How to reset your Sync account?

If you are missing the password too, you can request it here: Forgot your password?