This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After I downloaded Firefox I tried to open it and a box came up saying "Your firefox profile cannot be loaded. It may be missing or inaccessible." What should i do?

more options

I tried opening Firefox and a box says "Your firefox profile cannot be loaded. It may be missing or inaccessible." Then Firefox doesn't open.

I tried opening Firefox and a box says "Your firefox profile cannot be loaded. It may be missing or inaccessible." Then Firefox doesn't open.

All Replies (1)

more options