This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to make selections in top 20% of page

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by davidhoyle

more options

I am unable to make any selections in approximately the top 15% to 20% of any pages. For example I am unable to activate any menu at the top of a web page. I don't have a problem lower down the page and if able I can overcome this issue by scrolling the page down so that the cursor is positioned in the middle of the screen. Then it will work.

If I use internet explorer I don't have this problem.
I am unable to make any selections in approximately the top 15% to 20% of any pages. For example I am unable to activate any menu at the top of a web page. I don't have a problem lower down the page and if able I can overcome this issue by scrolling the page down so that the cursor is positioned in the middle of the screen. Then it will work. If I use internet explorer I don't have this problem.

All Replies (3)

more options

im having the same problem too,what can i do to fix this issue?

more options

The Yahoo! Toolbar extension has been reported to cause this issue. Disable or uninstall that add-on.

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
more options

Thanks for the advice my problem is solved. I followed the link (https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes) that told me how to removed the extension. Doing this fixed the problem.