This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Uncheck Use hardware acceleration when available.

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by kenbee13

more options

Troubleshooting to fix problem of Firefox not allowing me to close individual tabs, or move from current one. It works OK in safe mode with add-ons disabled. Next step is to uncheck hardware acceleration. Your advice says OPTIONS then ADVANCED panel on GENERAL tab. I don't have an ADVANCED button in the general tab.

http://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes#w_the-problem-does-not-occur-in-safe-mode

Troubleshooting to fix problem of Firefox not allowing me to close individual tabs, or move from current one. It works OK in safe mode with add-ons disabled. Next step is to uncheck hardware acceleration. Your advice says OPTIONS then ADVANCED panel on GENERAL tab. I don't have an ADVANCED button in the general tab. http://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes#w_the-problem-does-not-occur-in-safe-mode

Chosen solution

-> Options window - Advanced panel - General tab - Browsing section

Your problem seems to be caused by an Add-on. So use the following link to find-out which add-on is causing the problem.

Check and tell if its working.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

-> Options window - Advanced panel - General tab - Browsing section

Your problem seems to be caused by an Add-on. So use the following link to find-out which add-on is causing the problem.

Check and tell if its working.

Modified by Hasan

more options

Grea thanks. That's fixed the problem.