This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes on OSX 10.6.8 after update

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by cobijonz

cobijonz
cobijonz
more options

Hi. I've followed all the steps located [http://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-...] and Firefox is still crashing. My crash ID is bp-12330949-db76-498f-af0a-2c9eb2111101 . I've removed and reinstalled the latest Firefox 7 and am still having problems. Firefox worked fine prior to Mac OSX security update which I just installed.

Any help appreciated.

Thanks.

Hi. I've followed all the steps located [[http://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash|here]] and Firefox is still crashing. My crash ID is bp-12330949-db76-498f-af0a-2c9eb2111101 . I've removed and reinstalled the latest Firefox 7 and am still having problems. Firefox worked fine prior to Mac OSX security update which I just installed. Any help appreciated. Thanks.

Chosen solution

Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-12330949-db76-498f-af0a-2c9eb2111101
Firefox 7.0.1 Crash Report [@ RapportTanzan7.dylib@0x7f7f ]
Similiar crash here: http://support.mozilla.com/nl/questions/891272
This is a crash in Trusteer Rapport. On Windows we were able to solve this problem by having users updating to the newest version of Rapport. You may need some help from the Trusteer helpdesk, because it seems like the automatic updates does not allways update to the newest version.
See:
https://support.mozilla.com/nl/questions/888019
https://support.mozilla.com/nl/questions/887181

Read this answer in context 👍 0

All Replies (2)

knorretje
knorretje
more options

Chosen Solution

Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-12330949-db76-498f-af0a-2c9eb2111101
Firefox 7.0.1 Crash Report [@ RapportTanzan7.dylib@0x7f7f ]
Similiar crash here: http://support.mozilla.com/nl/questions/891272
This is a crash in Trusteer Rapport. On Windows we were able to solve this problem by having users updating to the newest version of Rapport. You may need some help from the Trusteer helpdesk, because it seems like the automatic updates does not allways update to the newest version.
See:
https://support.mozilla.com/nl/questions/888019
https://support.mozilla.com/nl/questions/887181

cobijonz
cobijonz Question owner
more options

Thanks, that was it. I stopped running Rapport and Firefox worked fine. I'll work on the update for Rapport over the next few days.