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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by pete.knight

pete.knight
pete.knight
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Can't open, even in safe mode! Yesterday I updated the Echofon add-on, it wouldn't work today but Firefox was OK until I tried Echofon, then it crashed shortly after trying Echofon. I think the problem might be with Echofon, do you?

Can't open, even in safe mode! Yesterday I updated the Echofon add-on, it wouldn't work today but Firefox was OK until I tried Echofon, then it crashed shortly after trying Echofon. I think the problem might be with Echofon, do you?

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-f5d3c71b-f2b4-4be4-8c11-a2f342111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Read this answer in context 👍 1

All Replies (2)

knorretje
knorretje
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Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-f5d3c71b-f2b4-4be4-8c11-a2f342111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

pete.knight
pete.knight Question owner
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Brilliant, thanks vere, very much! This is the fastest response for support I've ever had, and it worked first time, how about that!