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After I updated, now buttons on sites are inactive (I click on them and nothing happens). I've tried many things. What's going on?

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  • Last reply by Jorge1927

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I tried re-installing Firefox - no change. From Internet Explorer all buttons are active - this only happens in Firefox. 'Some' buttons on 'some' sites are active. But most buttons are inactive - the cursor placed above the button does nothing.

I tried re-installing Firefox - no change. From Internet Explorer all buttons are active - this only happens in Firefox. 'Some' buttons on 'some' sites are active. But most buttons are inactive - the cursor placed above the button does nothing.

Chosen solution

Both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause this issue. Disable or uninstall those add-ons.

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
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Chosen Solution

Both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause this issue. Disable or uninstall those add-ons.

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
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That did it - thanks! Whew! Grrrr!  :-)