This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps freezing, I've researched and tried multiple solutions all of which have failed.

rizzleREY
rizzleREY
more options

I am using Firefox 7.0.1 on Windows 7. I always have at least 3 tabs open: Yahoo Mail, eBay, and PayPal; I also usually have Facebook and Twitter open, I have tired closing each tab individually to figure out if it was the website causing the issue and the issue still occurs. . I researched my problem for about an hour and found many people having similar problems. I think my Firefox is 'hanging' as mentioned here: https://support.mozilla.com/en-US/kb/Firefox%20hangs. Unfortunately the few things I have tried have not solved my problem. I ran Firefox in safe mode with all plug-ins disabled and the problem still occurred. I checked to see if if it was the CPU usage, my computer normally uses 1-2% for normal browsing but when Firefox freezes it jumps up to 12%. These freezes occur even when Firefox is idle. For example, I am currently using Chrome to tell you about my problem and Firefox just froze for about 45 seconds. These freezes occur roughly every 5 minutes, sometimes less some times more. I am not using an AVG toolbar and my browser is not set on compatibility mode. Please let me know what there is I can do to solve this as Chrome and IE are not suitable for how I work.

I am using Firefox 7.0.1 on Windows 7. I always have at least 3 tabs open: Yahoo Mail, eBay, and PayPal; I also usually have Facebook and Twitter open, I have tired closing each tab individually to figure out if it was the website causing the issue and the issue still occurs. . I researched my problem for about an hour and found many people having similar problems. I think my Firefox is 'hanging' as mentioned here: https://support.mozilla.com/en-US/kb/Firefox%20hangs. Unfortunately the few things I have tried have not solved my problem. I ran Firefox in safe mode with all plug-ins disabled and the problem still occurred. I checked to see if if it was the CPU usage, my computer normally uses 1-2% for normal browsing but when Firefox freezes it jumps up to 12%. These freezes occur even when Firefox is idle. For example, I am currently using Chrome to tell you about my problem and Firefox just froze for about 45 seconds. These freezes occur roughly every 5 minutes, sometimes less some times more. I am not using an AVG toolbar and my browser is not set on compatibility mode. Please let me know what there is I can do to solve this as Chrome and IE are not suitable for how I work.

Chosen solution

Help > About Firefox > Check for updates

The latest Firefox is 8.0 as of today, not everyone will see it available at the same time as serve loads have to be distribute.

Don't know if it will fix your main problem but chasing bugs might prove easier if current. If freezing is not fixed possibly this article but the problem mentioned is fixed in Firefox 8.0 The article is ...

freezing at regular intervals: http://blog.bonardo.net/2011/09/30/is-your-firefor-freezing-at-regular-intervals

https://addons.mozilla.org/firefox/addon/places-maintenance/

Install add-on, run at least the option mentioned in the article, I ran them all. When finished you can uninstall the extension, all without taking taking Firefox down, The extension is one of the new JetPack extensions. (Firefox 8 --Nov 8, 2011-- should not have this particular problem).
Read this answer in context 👍 0

All Replies (1)

David McRitchie
David McRitchie
more options

Chosen Solution

Help > About Firefox > Check for updates

The latest Firefox is 8.0 as of today, not everyone will see it available at the same time as serve loads have to be distribute.

Don't know if it will fix your main problem but chasing bugs might prove easier if current. If freezing is not fixed possibly this article but the problem mentioned is fixed in Firefox 8.0 The article is ...

freezing at regular intervals: http://blog.bonardo.net/2011/09/30/is-your-firefor-freezing-at-regular-intervals

https://addons.mozilla.org/firefox/addon/places-maintenance/

Install add-on, run at least the option mentioned in the article, I ran them all. When finished you can uninstall the extension, all without taking taking Firefox down, The extension is one of the new JetPack extensions. (Firefox 8 --Nov 8, 2011-- should not have this particular problem).