This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 8 replies
  • 4 have this problem
  • 5 views
  • Last reply by John99

more options

Crashes before opening, I completely removed the program and installed Firefox 8 when the problem started and now it is worse. This started today after I installed some Windows 7 updates today.

Crashes before opening, I completely removed the program and installed Firefox 8 when the problem started and now it is worse. This started today after I installed some Windows 7 updates today.

Chosen solution

Are you using Roboform that may be the problem, if so try updating that. You may find firefox does not crash if you uninstall Roboform.

Read this answer in context 👍 1

All Replies (8)

more options

Chosen Solution

Are you using Roboform that may be the problem, if so try updating that. You may find firefox does not crash if you uninstall Roboform.

more options

Not using roboform

more options

scrapaddict28, you should read through the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article to the end and get your own crash report ID so that we can help you, like robleecas, the owner of this thread, did.

more options

Are you able to provide another couple of crash ID s please.

If I am correct in what I read previously your crash report showed

10 	roboform.dll 	roboform.dll@0x4684c0 	
11 	roboform.dll 	roboform.dll@0x467c70

that lead me to believe you seem to have roboform installed, and that it may have been involved in the crash.

more options

John99, scrapaddict28 has not furnished a crash report. The previously furnished crash report related to roboform was from robleecas, who has not responded yet.

more options

Yes upgrading Roboform solved the problem. Thanks for the help.

more options

Thanks for posting back, robleecas. I marked John99's initial post as the solution (updating Roboform).

more options

Sorry for the confusing reply, I do often post without looking too closely! ;)

  • Thanks for sorting it out Alice.
  • and of course thanks roboleecas for posting back with confirmation, glad to have helped.