This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes before it can start up, can't even get to safe mode.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by missleah26

more options

Hello, Firefox automatically downloaded and installed an update this morning and now it won't start at all. I've tried starting in safe mode (shift-clicking to start), but I can't even get through there. It's just crash after crash after crash and I'm quickly losing patience.

Hello, Firefox automatically downloaded and installed an update this morning and now it won't start at all. I've tried starting in safe mode (shift-clicking to start), but I can't even get through there. It's just crash after crash after crash and I'm quickly losing patience.

Chosen solution

After doing more digging, I found that updating my version of RoboForm was the fix. At least so far... we'll see how long it lasts!

If you're running RoboForm and can't get in, try to update RoboForm from IE, then try again.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

After doing more digging, I found that updating my version of RoboForm was the fix. At least so far... we'll see how long it lasts!

If you're running RoboForm and can't get in, try to update RoboForm from IE, then try again.