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New download of Firefox crashes when opening

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by benrwagner

benrwagner
benrwagner
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When I attempt to open Firefox, it crashes. I have repeatedly downloaded the newest version and even tried opening in safe mode. I have a MacBook running Mac OS 10.5.8 on a 2 GHz Intel Core 2 Duo processor with 2 GB 1067 MHz DDR3 memory.

When I attempt to open Firefox, it crashes. I have repeatedly downloaded the newest version and even tried opening in safe mode. I have a MacBook running Mac OS 10.5.8 on a 2 GHz Intel Core 2 Duo processor with 2 GB 1067 MHz DDR3 memory.

All Replies (5)

David (satdav)
David (satdav)
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Hi can you please do the following below

Check to see if the problem is fixed by removing cookies and the browser cache. See http://support.mozilla.com/kb/Deleting+cookies and http://support.mozilla.com/kb/How+to+clear+the+cache

benrwagner
benrwagner Question owner
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I can't open Firefox long enough to do anything.

JayGarcia
JayGarcia
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As for the PC, if you're running RoboForm for Mac, try updating:

RoboForm for Mac (Safari) v0.9.63

http://www.roboform.com/download

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a corrupt crash report: [@ EMPTY: no crashing thread identified; corrupt dump ]

See also:

benrwagner
benrwagner Question owner
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I've already followed the instructions at https://support.mozilla.com/en-US/kb/Firefox%20crashes.

Neither these nor the instructions at http://kb.mozillazine.org/Firefox_crashes helped.