Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 16 views
  • Last reply by knorretje

more options

Hi, Firefox was working fine yesterday. This morning it automatically updated and now it won't load. It crashes every time I try to start it and it won't open in safe mode either. Firefox sometimes flashes up but crashes immediately. I have even uninstalled and reinstalled but it still won't load, I am using windows XP.

Hi, Firefox was working fine yesterday. This morning it automatically updated and now it won't load. It crashes every time I try to start it and it won't open in safe mode either. Firefox sometimes flashes up but crashes immediately. I have even uninstalled and reinstalled but it still won't load, I am using windows XP.

All Replies (1)

more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-23999507-466a-451d-a026-36e3a2111111
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem.