This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by Marleen

Marleen
Marleen
more options

Firefox will not open even in safe mode. I was getting firefox for about a half a second with the system retsore screen before the the crash reporter screen comes up. I have tried these steps: update Firefox, plugins, Windows, drivers,Internet Security software. I have tried Safe mood. I have run virus checkers and malware checkers. I have reinstalled firefox.

When the problem started yesterday the crash ID # was bp-4a699d45-43cf-4937-863e-61e632111110

Firefox will not open even in safe mode. I was getting firefox for about a half a second with the system retsore screen before the the crash reporter screen comes up. I have tried these steps: update Firefox, plugins, Windows, drivers,Internet Security software. I have tried Safe mood. I have run virus checkers and malware checkers. I have reinstalled firefox. When the problem started yesterday the crash ID # was bp-4a699d45-43cf-4937-863e-61e632111110 :

Chosen solution

https://crash-stats.mozilla.com/report/index/5daa5969-21ab-4805-babe-6d2ca2111111
Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

Install the latest version of Roboform 7.6.3

Read this answer in context 👍 3

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

https://crash-stats.mozilla.com/report/index/5daa5969-21ab-4805-babe-6d2ca2111111
Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

Install the latest version of Roboform 7.6.3

Marleen
Marleen Question owner
more options

Thank you so much. It is fixed and I do not feel like I am banging my head against a wall any longer. What great help.