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Got the Firefox update and now it hangs/freezes after loading home page. Have been through Firefox help pages but no change. Other browsers work ok. HELP! regards Yuna

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  • Last reply by xr417

YunaRickard
YunaRickard
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Ive been a Firefox user for many years now and get the automatic updates no problem. But I got an update today, 14 Nov 2011 Australia, and now Firefox hangs/freezes after loading the homepage. I have changed NOTHING else on my system at all. Other browers work fine. I went through your help pages but couldnt find anything that my help - I have a 5yr old Dell Laptop with Windows 7 running. Ive never had any problems until now.

Ive been a Firefox user for many years now and get the automatic updates no problem. But I got an update today, 14 Nov 2011 Australia, and now Firefox hangs/freezes after loading the homepage. I have changed NOTHING else on my system at all. Other browers work fine. I went through your help pages but couldnt find anything that my help - I have a 5yr old Dell Laptop with Windows 7 running. Ive never had any problems until now.

Chosen solution

Hi Yuna,

Uninstall Firefox from your system completely.{http://kb.mozillazine.org/Uninstalling_firefox#On_Windows}

You can download the latest version of Firefox from http://www.mozilla.org/en-US/firefox/fx/

If you don't want to loose your bookmarks, you can backup your bookmarksbackups folder inside your Profile directory{http://kb.mozillazine.org/Profile_folder}.

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xr417
xr417
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Chosen Solution

Hi Yuna,

Uninstall Firefox from your system completely.{http://kb.mozillazine.org/Uninstalling_firefox#On_Windows}

You can download the latest version of Firefox from http://www.mozilla.org/en-US/firefox/fx/

If you don't want to loose your bookmarks, you can backup your bookmarksbackups folder inside your Profile directory{http://kb.mozillazine.org/Profile_folder}.

Modified by xr417