This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm getting referred to sites I didn't ask for when searching

more options

When I enter search criteria either in the seach box or URL box, I keep getting referred to sponsor sites and cannot seem to get to where I want to go.

When I enter search criteria either in the seach box or URL box, I keep getting referred to sponsor sites and cannot seem to get to where I want to go.

All Replies (1)

more options

Do a malware check with a few malware scan programs. You need to use all programs because each detects different malware. Make sure that you update each program to get the latest version of the database.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked