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hotmail format toolbar 'greyed out' - how to reactivate please

  • 3 replies
  • 2 have this problem
  • 10 views
  • Last reply by lizperks

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Have been unable to re-set the font in e-mail - set as tahoma - despite to going to Options and selecting and saving alternative font - the font remains as tahoma and the toolbar remains greyed out.

Have been unable to re-set the font in e-mail - set as tahoma - despite to going to Options and selecting and saving alternative font - the font remains as tahoma and the toolbar remains greyed out.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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That hotmail toolbar has nothing to do with Options settings in Firefox.

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Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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Thank you so very much cor-el: problem solved immediately upon following your advice.