Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Top one inch of any web site is inactive, clicking mouse button on action word has no effect, how to fix that?

dcklin
dcklin
more options

E.g. on this page if I put my arrow on "sign out", "in box" or "other applications" and click nothing happens but if I put it on "Firefox help" or "Forum" and click it directs/activates. It reacts the same fashion on all other websites. Am I making myself clear? An one inch dead zone?

E.g. on this page if I put my arrow on "sign out", "in box" or "other applications" and click nothing happens but if I put it on "Firefox help" or "Forum" and click it directs/activates. It reacts the same fashion on all other websites. Am I making myself clear? An one inch dead zone?

Chosen solution

Recently both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause an issue like that. Disable or uninstall those add-ons. 

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Read this answer in context 👍 3

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Recently both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause an issue like that. Disable or uninstall those add-ons. 

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes