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Firefox is up to date but is unresponsive even after closing and restarting. How can I recover?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Tim

barrydavis
barrydavis
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Firefox is totally unresponsive. I cannot select any of the several open tabs. I can open a new tab from an email link only. I have restarted Firefox and my MacBook Pro and all previously open windows appear in tabs but are inoperative.

Firefox is totally unresponsive. I cannot select any of the several open tabs. I can open a new tab from an email link only. I have restarted Firefox and my MacBook Pro and all previously open windows appear in tabs but are inoperative.

All Replies (1)

Tim
Tim
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Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile