We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes on opening

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by gappleb

gappleb
gappleb
more options

When trying to open Firefox, it just hangs and I have to force quit. I have trashed the previous application and downloaded and installed a new application. Same result on opening.

When trying to open Firefox, it just hangs and I have to force quit. I have trashed the previous application and downloaded and installed a new application. Same result on opening.

Chosen solution

You can always make a new profile to start fresh.

Read this answer in context 👍 0

All Replies (4)

alex_mayorga
alex_mayorga
  • Moderator
more options

Please review and follow Troubleshoot Firefox crashes (closing or quitting unexpectedly) and see if it helps solving your problem.

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Modified by alex_mayorga

gappleb
gappleb Question owner
more options

I have completed all of the suggestions from the link and it still crashes on opening. Is there a way to clear all history from Firefox without it being open? The initial crash happened when I was on a Google Maps page.

alex_mayorga
alex_mayorga
  • Moderator
more options

Chosen Solution

You can always make a new profile to start fresh.

gappleb
gappleb Question owner
more options

Thanks Alex. That worked.