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Firefox crashed and will not restart. I have even removed the program and downloaded Firefox again and it will not restart. Please help!

  • 4 replies
  • 2 have this problem
  • 6 views
  • Last reply by rindydvm

rindydvm
rindydvm
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I normally use Firefox as my web browser. when I tried to use it, a message appeared that said it had crashed and would restart. I have tried numerous times to restart Firefox and it will not restart. I have even removed the program and downloaded Firefox and it still will not start. Do I have a virus or bug in my computer preventing Firefox from starting?

I normally use Firefox as my web browser. when I tried to use it, a message appeared that said it had crashed and would restart. I have tried numerous times to restart Firefox and it will not restart. I have even removed the program and downloaded Firefox and it still will not start. Do I have a virus or bug in my computer preventing Firefox from starting?

All Replies (4)

Tim
Tim
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Can you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

Can you get to the profile manager? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

rindydvm
rindydvm Question owner
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I can access Firefox using the safe mode, which sucks, but I can not get into my profile. I can not access u6krt2kl my string is mlm303va.default

Kennneth
Kennneth
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download the latest version of fx 

   Create a shortcut to the .exe and append -p to the target
   Launch the shortcut and create a new profile in a different location, preferably a different disk
   Run fx with out making any changes or adding any extensions/plugins

http://www.techyv.com/questions/firefox-4-crashes-sometimes-it-would-freeze

rindydvm
rindydvm Question owner
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don't know what you mean by append -p, please give more details. thanks