This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can log in to a banking website but then the acct. details will not load? I suspect it is a java problem? FF3.6 is OK and Opera 11 is OK ..just FF8 does not work ?

  • 1 reply
  • 2 have this problem
  • 8 views
  • Last reply by Kamini

more options

Since upgrade to FF8 my banking site is not working properly. I can Log In OK but then the acct. details. balances etc will not load. The page is attempting to load. I can see it trying to access the info ..but then it finally stops and says"Error on the page. Please try to reload the page" After several attemps it still does not load. When I revert to FF3.6 ( on another PC) it works fine . Also it works with Opera 11. It WAS working on this laptop all though Ff 4/5/6/7/. Can I revert to FF7 ? Or os FF3.6 the only option ? As I say ..FF7 was no problem ..just FF8 ??

Since upgrade to FF8 my banking site is not working properly. I can Log In OK but then the acct. details. balances etc will not load. The page is attempting to load. I can see it trying to access the info ..but then it finally stops and says"Error on the page. Please try to reload the page" After several attemps it still does not load. When I revert to FF3.6 ( on another PC) it works fine . Also it works with Opera 11. It WAS working on this laptop all though Ff 4/5/6/7/. Can I revert to FF7 ? Or os FF3.6 the only option ? As I say ..FF7 was no problem ..just FF8 ??

Chosen solution

I have just had a confirmation from my bank that they have a problem with FF8 They have advised clients to revert to FF3.6 until they adjust their system to run on FF8.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I have just had a confirmation from my bank that they have a problem with FF8 They have advised clients to revert to FF3.6 until they adjust their system to run on FF8.