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I am unable to print using firefox message is "unknown printer error" No problem with other browsers

  • 2 replies
  • 1 has this problem
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  • Last reply by eileenlib

eileenlib
eileenlib
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I tried to print a coupon from an e-mail and the message I got was "unknown printer error". I am able to print from word and other items on my desktop and also from another browser. I cannot print anything using Firefox. I have not had any updates recently and the problem seems to have happened spontaneously. Can you help.

I tried to print a coupon from an e-mail and the message I got was "unknown printer error". I am able to print from word and other items on my desktop and also from another browser. I cannot print anything using Firefox. I have not had any updates recently and the problem seems to have happened spontaneously. Can you help.

Chosen solution

Try the reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

Make sure you reset all the prefs for that printer.

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All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Try the reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

Make sure you reset all the prefs for that printer.

eileenlib
eileenlib Question owner
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Thanks it worked. Actually I tried that before I posted my question. I went back and rechecked and I had missed one item. Turns out it made a difference. I can now print my coupons.