This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I install the update on Mac 10.5.8? When I did I lost if all!

  • 3 replies
  • 2 have this problem
  • 11 views
  • Last reply by fjwhitejr

fjwhitejr
fjwhitejr
more options

I installed the update and your logo was X'd out. I could no longer get on line and I was truly dead. Fortunately I found an older version I installed over the new one and that is how I'm running now. How can I update to make sure I have portection?

I installed the update and your logo was X'd out. I could no longer get on line and I was truly dead. Fortunately I found an older version I installed over the new one and that is how I'm running now. How can I update to make sure I have portection?

Chosen solution

It looks like your Mac has a "PPC" chip (not one made by Intel). Unfortunately, Firefox 3.6 is the last version to support that. We'll still be supporting 3.6 for a short while (3.6.25 was just released yesterday) but you might want to try TenFourFox which is another browser based on Firefox (but made by others) for PPC Macs.

Read this answer in context 👍 0

All Replies (3)

Michael Verdi
Michael Verdi
more options

Chosen Solution

It looks like your Mac has a "PPC" chip (not one made by Intel). Unfortunately, Firefox 3.6 is the last version to support that. We'll still be supporting 3.6 for a short while (3.6.25 was just released yesterday) but you might want to try TenFourFox which is another browser based on Firefox (but made by others) for PPC Macs.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can find the latest Firefox 3.6.x release here:

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Trash the current Firefox application to do a clean (re-)install
Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

fjwhitejr
fjwhitejr Question owner
more options

I HAVE SOLVED THE PROBLEM, THANK YOU. FRANK

Modified by fjwhitejr