This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

welcome to f'fox tab opens every time......checks addons compatability every time F;Fox 9

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by condobloke

more options

running xp sp3.fully updated. d'loaded firefox 9. each time omepage is opened, it opens the welcome page every time. also check compatability of addons every time. Puts up error message when opening other web pages.......cannot find blah blah.....and yet it opens the page in the background !

running xp sp3.fully updated. d'loaded firefox 9. each time omepage is opened, it opens the welcome page every time. also check compatability of addons every time. Puts up error message when opening other web pages.......cannot find blah blah.....and yet it opens the page in the background !

Chosen solution

UPDATE.....when firefox 8 "updated", it could not actually update....so it installed a 'full' version. After encountering the probs listed above......I uninstalled FF 8....!!??....it was still in the program list..??!!........and yet under firefox 'about', it clearly said firefox 9 !!!!! (i have no idea how that comes to be !)...anyway...uninstalled it, and then installed a freshly downloaded copy of FF 9 (i d'loaded it b4 i uninstalled). I then found that all the probs disappeared....with the exception of the constant checking for compatibility of addons. So, I entered "%APPDATA%\Mozilla\" in the 'run' box, clicked on my user name.......found the profile box.......found a folder called "prefs"...it is a (jscript folder)....and renamed it to "prefs.jsold".............FIXED !! The page i got this info from is :: http://kb.mozillazine.org/Preferences_not_saved

Brian.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

UPDATE.....when firefox 8 "updated", it could not actually update....so it installed a 'full' version. After encountering the probs listed above......I uninstalled FF 8....!!??....it was still in the program list..??!!........and yet under firefox 'about', it clearly said firefox 9 !!!!! (i have no idea how that comes to be !)...anyway...uninstalled it, and then installed a freshly downloaded copy of FF 9 (i d'loaded it b4 i uninstalled). I then found that all the probs disappeared....with the exception of the constant checking for compatibility of addons. So, I entered "%APPDATA%\Mozilla\" in the 'run' box, clicked on my user name.......found the profile box.......found a folder called "prefs"...it is a (jscript folder)....and renamed it to "prefs.jsold".............FIXED !! The page i got this info from is :: http://kb.mozillazine.org/Preferences_not_saved

Brian.