This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I load firefox it checks the compatibility of the add-ons. They are compatible, I have confirmed this through an addon but it doesnt go away. I also always loads the "welcome to firefox page" that you usually get after an update. How do I stop this?

  • 1 reply
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

more options

Click any firefox link and it loads a box first checking the compatibility. This can take anything from 20 seconds to 5 mins to complete. When that finishes it loads up the standard page you get up after you update firefox plus my homepage. It also freezes and lags ("not responding") briefly as well if I try to close it down and sometimes crashes.

This happens without fail every time that I load up firefox and some help would be much appreciated in resolving this.
Click any firefox link and it loads a box first checking the compatibility. This can take anything from 20 seconds to 5 mins to complete. When that finishes it loads up the standard page you get up after you update firefox plus my homepage. It also freezes and lags ("not responding") briefly as well if I try to close it down and sometimes crashes. This happens without fail every time that I load up firefox and some help would be much appreciated in resolving this.

All Replies (1)

more options