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Firefox crashes 2 seconds after startup. This happened after repair upgrade to Windows 7

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by AliceWyman

Elblando
Elblando
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After repair upgrade Firefox (9.0) would not work. I finally un-installed and re-installed it without success. Following your support guidelines I tried deleting my profile with partial success in that with a new profile Firefox would run once then revert back to an apparent crash after 2 seconds (as seen from task manager). After every new profile created it followed this same routine of working just the once. Any help would be appreciated.

After repair upgrade Firefox (9.0) would not work. I finally un-installed and re-installed it without success. Following your support guidelines I tried deleting my profile with partial success in that with a new profile Firefox would run once then revert back to an apparent crash after 2 seconds (as seen from task manager). After every new profile created it followed this same routine of working just the once. Any help would be appreciated.

Chosen solution

Try a "clean reinstall" of Firefox by removing the Mozilla Firefox installation directory before reinstalling it, as explained in these articles:

If Firefox still crashes after a clean reinstall, try the suggestions in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article here and, if possible, post a crash Report ID, as explained at the end of that article.

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AliceWyman
AliceWyman
  • Moderator
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Chosen Solution

Try a "clean reinstall" of Firefox by removing the Mozilla Firefox installation directory before reinstalling it, as explained in these articles:

If Firefox still crashes after a clean reinstall, try the suggestions in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article here and, if possible, post a crash Report ID, as explained at the end of that article.