Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot reset home page

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

I had my.yahoo set as my homepage with user id = "ybnwl". Now when I open firefox it takes me to the first yahoo page and asks me to sign in. When I try to sign in the sign in info shows a yahoo account that has been deactivated and I have to sign in under "ybnwl". I then set the resulting url as the homepage, but the next time I open firefox I have to go through the same routine. This is very recent.

I had my.yahoo set as my homepage with user id = "ybnwl". Now when I open firefox it takes me to the first yahoo page and asks me to sign in. When I try to sign in the sign in info shows a yahoo account that has been deactivated and I have to sign in under "ybnwl". I then set the resulting url as the homepage, but the next time I open firefox I have to go through the same routine. This is very recent.

All Replies (1)

more options

Websites remembering you and automatically log you on is stored in a cookie.

  • Create an allow cookie exception (Firefox > Preferences > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Make sure that you do not run Firefox in Private Browsing mode.

Do not use Clear Recent History to clear the "Cookies" and the "Site Preferences"

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.