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Hi my firefox crashed and now wont restart, I cant past the crash reporter the crash report id is: bp-1a14605e-a13b-4ae6-b459-ca0792111124 thanks

  • 7 replies
  • 5 have this problem
  • 1 view
  • Last reply by suziebaker

suziebaker
suziebaker
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it suddenly crashed and now wont restart. A crash reporter keeps coming up but nothing happens

it suddenly crashed and now wont restart. A crash reporter keeps coming up but nothing happens

All Replies (7)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Firefox 3.6.24 Crash Report [@ _PR_MD_ATOMIC_DECREMENT | mozilla::plugins::parent::_releaseobject(NPObject*) ]

your crash report say that you are using Firefox 3.6, please upgrade your browser to Firefox 9 and check

rickinnapa
rickinnapa
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I did the upgrade, and it did not help :( any more suggestions?

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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this suggestion is for OP only who create this thread , if you have crash or other problem, create a separate thread with detailed information! dont reply in other thread

Modified by Swarnava Sengupta

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The OP (suziebaker) posted the ID of an old crash report from 2011-11-24 08:00:50.932586 and is using Firefox 9.0.1 according to the system details, so a crash report may not have been send.

See:

suziebaker
suziebaker Question owner
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thanks for your reply i dont think ,my crash report did send as it just kept reapearing, i cant get online to update firefox, so what now? many thanks

memzoomvn
memzoomvn
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you can up date to higher verson ! you can go to https://support.mozilla.org/kb/Firefox+crashes http://langtham.com.vn

Modified by memzoomvn

suziebaker
suziebaker Question owner
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I cant even get the internet on, (im currently on my boyfriends laptop) when I turn my desktop on it goes to the crash report but wont let me send it- it then just starts doing its own thing, i cant even log off i just have to turn it off, i cant click on any icons, it wont let me so i cant open firefox in safe mode....any clues?