We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 8 have this problem
  • 10 views
  • Last reply by Oxylatium

parnaiba1994
parnaiba1994
more options

Firefox does not crash when it starts (with the Homepage Google). But when i am opening the following page it crashes often.

Firefox does not crash when it starts (with the Homepage Google). But when i am opening the following page it crashes often.

Chosen solution

Thanks for the report, not a surprise. Some ISP or mobile providers offer applications to manage the internet connexion (firewall, optimization, data compression to reduce bandwidth etc) and in many cases, these applications are really bad coded and buggy with Internet applications like browsers or p2p clients.

Read this answer in context 👍 0

All Replies (3)

Oxylatium
Oxylatium
more options

Your crash report: Firefox 9.0.1 Crash Report [@ vlsp.dll@0x7a46 ] vlsp.dll is an external DLL (Venturi Layered Service Provider). Do you have Venturi firewall or V-ONE SmartPass software?

parnaiba1994
parnaiba1994 Question owner
more options

It was Fourelle Venturi installed by Motorola Motohelper! I have deinstalled Motohelper and deleted all entries of Fourelle in regedit. Then i have startet the Midrosoft RegClean an now firefox is working normal.

Thank you for the tip!

Oxylatium
Oxylatium
more options

Chosen Solution

Thanks for the report, not a surprise. Some ISP or mobile providers offer applications to manage the internet connexion (firewall, optimization, data compression to reduce bandwidth etc) and in many cases, these applications are really bad coded and buggy with Internet applications like browsers or p2p clients.

Modified by Oxylatium