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Today after entering www.hotmail.com I get the web site but cannot load or view my mail.

  • 1 reply
  • 3 have this problem
  • 37 views
  • Last reply by cor-el

pldoty
pldoty
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When I wntered hotmail.com for the second time, my email will not load. In another computer with the same version of Mozilla I never had this problem and I still can enter and view my mail on this other computer.

When I wntered hotmail.com for the second time, my email will not load. In another computer with the same version of Mozilla I never had this problem and I still can enter and view my mail on this other computer.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).