This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox redirects to the Mobile Versions of websites.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I did install an add-on to access a mobile website through Firefox on my Windows XP PC a few days back. I immediately deleted this ads-on as this did not work for me.

Since then, my Firefox on My PC is redirecting to the mobile versions of all websites that have a mobile version of them. I have tried uninstalling and reinstalling but no luck!

I have back up of my bookmarks, pswds and add-ons extra so when ever I reinstall I run the restore and the problem too restores! Please help me with a solution to the problem.

Thank you.

I did install an add-on to access a mobile website through Firefox on my Windows XP PC a few days back. I immediately deleted this ads-on as this did not work for me. Since then, my Firefox on My PC is redirecting to the mobile versions of all websites that have a mobile version of them. I have tried uninstalling and reinstalling but no luck! I have back up of my bookmarks, pswds and add-ons extra so when ever I reinstall I run the restore and the problem too restores! Please help me with a solution to the problem. Thank you.

All Replies (1)

more options

Try to reset all preferences.


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"