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9.0.1 keeps stopping in Win7 with message "firefox has stopped working." all updates are current. Can't find an answer on boards. Help.

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  • Last reply by Hasan

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This has happened several times over the last week, never before. There is no "crash report" for the dates it is happening. The web pages go all white and I get the error message "firefox has stopped working" and Windows closes the pages.

This has happened several times over the last week, never before. There is no "crash report" for the dates it is happening. The web pages go all white and I get the error message "firefox has stopped working" and Windows closes the pages.

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Perform the suggestions mentioned in the following articles:

Check and tell if its working.