This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why won't my computer update to teh latest version of firefox?

  • 2 replies
  • 7 have this problem
  • 12 views
  • Last reply by TKTrooper

TKTrooper
TKTrooper
more options

I have windows XP on my computer. To access certain sites i am getting a message pop saying i need the latest version of windows, which i download and install... or so i thought. Everything appears to go as it should and i get no error messages or signs that something has gone wrong. Yet when i then re-visit these sites (i.e Deviant art) it is still stating i do not have the latest version of firefox. I contacted the deviant art website who confirmed that my browser is showing as Firefox 3.5.3.

I have windows XP on my computer. To access certain sites i am getting a message pop saying i need the latest version of windows, which i download and install... or so i thought. Everything appears to go as it should and i get no error messages or signs that something has gone wrong. Yet when i then re-visit these sites (i.e Deviant art) it is still stating i do not have the latest version of firefox. I contacted the deviant art website who confirmed that my browser is showing as Firefox 3.5.3.

Chosen solution

Your UserAgent string in Firefox is messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Read this answer in context 👍 1

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Your UserAgent string in Firefox is messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

TKTrooper
TKTrooper Question owner
more options

Thank you kindly for your response. My problem is now solved. Cheers