This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot reach checkout on Amazon. I get a Connection Was Reset message

  • 2 replies
  • 6 have this problem
  • 5 views
  • Last reply by mlplatt

mlplatt
mlplatt
more options

I cannot reach checkout on Amazon. Nor can I move freely to my Account. I have tried signing in with other names and other email addresses but equally unsuccessfully. I have disabled anti virus (Avast) and Windows Firewall, cleaned cookies etc. I have spent some time with both Amazon and my server (PlusNet) trying to resolve this. It also occurs with Internet Explorer and Safari.

The problem lies within my own computer but doesn't seem to effect any other site than Amazon. The Connection Reset message does occur frequently, whether this is normal or not I do not know, but when retried usually goes away when surfing elsewhere

I can access Amazon using a neighbour's computer.

I cannot reach checkout on Amazon. Nor can I move freely to my Account. I have tried signing in with other names and other email addresses but equally unsuccessfully. I have disabled anti virus (Avast) and Windows Firewall, cleaned cookies etc. I have spent some time with both Amazon and my server (PlusNet) trying to resolve this. It also occurs with Internet Explorer and Safari. The problem lies within my own computer but doesn't seem to effect any other site than Amazon. The Connection Reset message does occur frequently, whether this is normal or not I do not know, but when retried usually goes away when surfing elsewhere I can access Amazon using a neighbour's computer.

Chosen solution

Did you try reading this article

https://support.mozilla.org/en-US/kb/Error%20loading%20web%20sites#Interrupted_or_reset_connection

Read this answer in context 👍 1

All Replies (2)

brinda
brinda
more options

Chosen Solution

Did you try reading this article

https://support.mozilla.org/en-US/kb/Error%20loading%20web%20sites#Interrupted_or_reset_connection

mlplatt
mlplatt Question owner
more options

Thank you brinda. I hav eread the article you mention and have again cleared both cache and cookies but to no avail. I am still getting a "The connection was reset" message. Amazon tell me that he fault is with me rather than at their end as otherwise I would not be able to log in on a neighbour's computer.