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When going online get message box with "xmlNode.getElementsByTagName("id")[0].firstChildisNull - >1.What causes this & how do I correct?

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by hudh2o

hudh2o
hudh2o
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Message is inside a box with blue title box and red cancel "X" in the blue title is [JavaScriptApplication]

Message is inside a box with blue title box and red cancel "X" in the blue title is [JavaScriptApplication]

Chosen solution

As it doesn't happen in Safe Mode, it is likely caused by an extension. See http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes for steps on how to track down the one at fault

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All Replies (4)

Tim
Tim
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Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

What is your homepage set to?

hudh2o
hudh2o Question owner
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I'm not to savy and screens didn't appear as instructions stated, but issue did not occur when Firefox started in SafeMode. So, I deleted add - ins permenantly. All seems to be working ok now.

Didn't try with a new, empty profile since I do not know what a profile is and your first suggestion worked.

Home page is business.verizon.net

Thanks for the help.

Tim
Tim
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Chosen Solution

As it doesn't happen in Safe Mode, it is likely caused by an extension. See http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes for steps on how to track down the one at fault

hudh2o
hudh2o Question owner
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I will try finding cause by tracking down extensions as you suggest at a later date. Thanks for the education.