Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot connect to the internet, outlook or skype with the latest download

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

silca2005
silca2005
more options

The internet works and the connection is good, however, eversince I downloaded the latest version of firefox I cannot connect to the internet - it says problem loading the page, I cannot connect to microsoft outlook as I get an error message and while trying to connect to skype it goes into infinity mode

The internet works and the connection is good, however, eversince I downloaded the latest version of firefox I cannot connect to the internet - it says problem loading the page, I cannot connect to microsoft outlook as I get an error message and while trying to connect to skype it goes into infinity mode

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: