Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

A website displays differently on two different computers using the same configuration?

  • 1 reply
  • 2 have this problem
  • 15 views
  • Last reply by cor-el

ssquirehi
ssquirehi
more options

Two new generation MacBook Pros using the same MacOS 10.6.8 and Firefox browser 10.0.2 are displaying the home page of a website differently.

The thumbnails for the video player should be to the right of the video, but on one computer they show on the bottom.

All looks normal through Safari and on other Macs using either browser, and also good with PCs using Firefox or IE – only this one MacBook Pro that I know of is displaying the web page incorrectly (and it happens to be the client's)?

Two new generation MacBook Pros using the same MacOS 10.6.8 and Firefox browser 10.0.2 are displaying the home page of a website differently. The thumbnails for the video player should be to the right of the video, but on one computer they show on the bottom. All looks normal through Safari and on other Macs using either browser, and also good with PCs using Firefox or IE – only this one MacBook Pro that I know of is displaying the web page incorrectly (and it happens to be the client's)?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

If you have increased the minimum font size then try the default setting "none" as a (too) high value can cause issues.

  • Firefox > Preferences > Content : Fonts & Colors > Advanced > Minimum Font Size (none)

Make sure that you allow websites to choose their fonts.

  • Firefox > Preferences > Content : Fonts & Colors > Advanced > [X] "Allow pages to choose their own fonts, instead of my selections above"