This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by nschre06

more options

All the information I could access is displayed below. Firefox crashes on opening the application. Will not open in safemode. Also when updated firefox continues to crash. It is also unable to send a report to apple.

AdapterRendererIDs: Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2 BuildID: 20120215223356 CrashTime: 1331566655 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1331566036 Notes: Renderers: ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 440 StartupTime: 1331566653 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 10.0.2

This report also contains technical information about the state of the application when it crashed.

All the information I could access is displayed below. Firefox crashes on opening the application. Will not open in safemode. Also when updated firefox continues to crash. It is also unable to send a report to apple. AdapterRendererIDs: Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2 BuildID: 20120215223356 CrashTime: 1331566655 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1331566036 Notes: Renderers: ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 440 StartupTime: 1331566653 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 10.0.2 This report also contains technical information about the state of the application when it crashed.

All Replies (2)

more options

Please read Firefox crashes, and try the steps listed there. Does Firefox crash as soon as it is opened? Have you tried opening in Safe Mode?

more options

Firefox crashes as soon as it opens. I have tried opening it in Safe mode, as well as following the steps listed in firefox crashes