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After FF 11 update simple mail no longer checking mail

  • 5 replies
  • 4 have this problem
  • 5 views
  • Last reply by Vivek

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I have the simple mail add-on which is the single most useful extension but after the latest update it no longer seems to be able to check or download mail. I've uninstalled ff, rolled back the version (now simple mail doesn't work with THAT version!) and as well uninstalled then reinstalled simple mail. No go. Latest update has apparently wrecked the functionality of the extension completely.

I have the simple mail add-on which is the single most useful extension but after the latest update it no longer seems to be able to check or download mail. I've uninstalled ff, rolled back the version (now simple mail doesn't work with THAT version!) and as well uninstalled then reinstalled simple mail. No go. Latest update has apparently wrecked the functionality of the extension completely.

All Replies (5)

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Hi,

Please try installing Simple Mail in a new profile. Alternatively you can also install it by searching via Tools (Alt + T) > Add-ons, search box on the top right. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries

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Well- funny thing- I just did exactly that (new profile) and the email icon just flashes when it's supposed to check... not even pretending to check so no go..

Thanks for the response however.

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Apparently I've permanently corrupted my ability to use this extension on this computer. Are there any known conflicts? Other extensions or programs that can interfere with the function of this?

I just deleted the accounts then removed simple mail. I then reinstalled the add=on and set up the account again and just a flashing icon suggesting that it's trying to check the mail but doing nothing.

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Fixed.... aaaaand the culprit was....

Java quick start. Removed it and everything seems to run fine.

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Thanks for the helpful feedback.