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I have upgraded to 11.0 I can't get the upgrade to install.

  • 6 replies
  • 4 have this problem
  • 1 view
  • Last reply by ideato

chuckhoward
chuckhoward
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I have downloaded the 11.0 update. When I try to copy the app into my Applications folder, I get this message:

The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.

I have no clue what any of that means. All I know is that I cannot use Firefox on my computer as a result. The old version is gone.

I have downloaded the 11.0 update. When I try to copy the app into my Applications folder, I get this message: The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again. I have no clue what any of that means. All I know is that I cannot use Firefox on my computer as a result. The old version is gone.

Chosen solution

I solved the problem. When prompted whether to "replace" my old Firefox or keep both the new and the old, I tried choosing the latter. That enabled me to put the new app in the Application folder. I then deleted the old version . Problem solved.

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All Replies (6)

ideato
ideato
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Try re-launch the Finder or reboot the system.

thank you

chuckhoward
chuckhoward Question owner
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Doesn't help. I no longer have any Firefox on my computer. I'm now using Safari. The downloads from the update have even disappeared. This is really upsetting because I really don't like Safari.

ideato
ideato
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see some ways to relaunch Finder:

http://www.usingmac.com/2009/5/9/ways-to-relaunch-finder

and try download and install firefox again from:

http://www.mozilla.org/en-US/firefox/all.html

see also: Installing Firefox on Mac


thanks again

chuckhoward
chuckhoward Question owner
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I've done everything you have suggested and keep getting the same message. I can't get the app into the App folder.

chuckhoward
chuckhoward Question owner
more options

Chosen Solution

I solved the problem. When prompted whether to "replace" my old Firefox or keep both the new and the old, I tried choosing the latter. That enabled me to put the new app in the Application folder. I then deleted the old version . Problem solved.

ideato
ideato
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Great to hear that the problem is solved.