Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I added a persona, I've disabled and removed that persona, it keeps coming back. Going into tools does not help, adding a new persona does not help. I'm ready to give up on firefox!

  • 7 replies
  • 3 have this problem
  • 1 view
  • Last reply by churchhaus

more options

I added a persona, wanted a new one so disabled and removed the old one. I added a new persona, but the old one keeps coming back. Going into tools/add ons does no good because it is not even listed anymore but keeps coming back. I've shut down/restarted, I've searched for answers to this problem.

I added a persona, wanted a new one so disabled and removed the old one. I added a new persona, but the old one keeps coming back. Going into tools/add ons does no good because it is not even listed anymore but keeps coming back. I've shut down/restarted, I've searched for answers to this problem.

All Replies (7)

more options
more options

tried it but did not solve the problem, thanks.

more options

Go to Tools then Add-ons then click the "Extensions" button then select the Persona you want to delete then click Uninstall then restart Firefox.


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

more options

The data that specifies which persona to display is stored as a pref in the prefs.js file in the Firefox Profile Folder.

Did you try to rename or move the prefs.js file and a possible user.js file to see if that helps?

Are you using the Personas Plus extension, because in that case you need to check the settings in that extension.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
more options

for heaven's sake. in my original post i said going into tools does no good, and i can't mark "solved" if the problem is not solved. as soon as i find a solution i'll do that....... thanks.

more options

cor-el...wish i was a little more computer literate! just takes me so long to figure out what you mean, i keep trying. even uninstalled firefox and reinstalled and the....................persona was still there! gotta be somewhere in this computer!

thanks all

more options

went thru all those steps again and the dang thing came back....cor-el, ideato thanks! any other ideas out there....thank you too!