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Firefox won't launch iTunes

Steve Rothkin
Steve Rothkin
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I am running 64-bit Windows 7. I have Firefox 11 with the Noscript plugin. I just upgraded to iTunes 10.6.1 (though I had the same problem with 10.6).


The Music on iTunes link at the bottom of http://www.americanidol.com/ only works properly in IE8 (which I generally don't use) - it doesn't work from firefox.

In firefox -- it lands on http://www.apple.com/itunes/affiliates/download/ which says To download the item you just requested, you need to have iTunes.


In IE8 it launches the link

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewMultiRoom?fcId=509635833&i gn-mscache=1&ign-msr=http%3A%2F%2Fwww.americanidol.com%2F

when I paste that link into IE8 it launches right into iTunes, but when I paste it into Firefox it goes back to that download page.

I am running 64-bit Windows 7. I have Firefox 11 with the Noscript plugin. I just upgraded to iTunes 10.6.1 (though I had the same problem with 10.6). The Music on iTunes link at the bottom of http://www.americanidol.com/ only works properly in IE8 (which I generally don't use) - it doesn't work from firefox. In firefox -- it lands on http://www.apple.com/itunes/affiliates/download/ which says To download the item you just requested, you need to have iTunes. In IE8 it launches the link http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewMultiRoom?fcId=509635833&i gn-mscache=1&ign-msr=http%3A%2F%2Fwww.americanidol.com%2F when I paste that link into IE8 it launches right into iTunes, but when I paste it into Firefox it goes back to that download page.

Chosen solution

I finally figured out what the problem/solution is. To fix, I had to add AmericanIdol.com to NoScript's XSS white list in the advanced options (simply temporarily allowing all scripts for all pages referenced by AmericanIdol.com and Apple.com doesn't fix the problem).

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All Replies (2)

user633449
user633449
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Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works find in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Steve Rothkin
Steve Rothkin Question owner
more options

Chosen Solution

I finally figured out what the problem/solution is. To fix, I had to add AmericanIdol.com to NoScript's XSS white list in the advanced options (simply temporarily allowing all scripts for all pages referenced by AmericanIdol.com and Apple.com doesn't fix the problem).