This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mouse-scrolled pages go blank as do scrollbar-advanced pages

  • 3 replies
  • 3 have this problem
  • 8 views
  • Last reply by John99

more options

After updating from version 3.6, every time I use the mouse scroll wheel or just click on the sidebar, the page goes completely blank. I can sometimes zoom in & back out to see text & images, but that works only about 10% of the time. No other problems observed on my stable system. 100% Secunia PSI system score.

After updating from version 3.6, every time I use the mouse scroll wheel or just click on the sidebar, the page goes completely blank. I can sometimes zoom in & back out to see text & images, but that works only about 10% of the time. No other problems observed on my stable system. 100% Secunia PSI system score.

Modified by catii

All Replies (3)

more options

Possible problems include interfering software, and problems with hardware acceleration.

Try Firefox in safe mode <-- click for instructions --
There is no need to make changes on the first options Window you see; just click on continue.

more options

Hi, John:

Good suggestion, but didn't make any difference. However, I downloaded & re-installed the same Nvidia drivers, & after rebooting, at least for now the problem has gone away. No idea what was happening, & I've owned a computer consulting business for almost 30 years. I'll post again if the problem returns.

Thanks! Ken

more options

Hi Ken,

Great. It works again,that is the important thing. I hope it continues to work. Thanks for posting back.
John